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Questions related to packages and parcels.
Frequently Asked Questions
Can the parcel be returned to sender if duty/tax is not paid or permit could not be submitted?
How can I track my package/parcel?
If we will not pay duties/taxes, what will happen to the package?
Is there a way to reduce the tax?
The medicines/ cosmetics/ toys/ processed food are for personal use not for sale, why there is a need for a permit?
What are some luggages marked with “X”?
What are the other options if proof of payment such as receipt cannot be submitted because the item(s) is/are a gift(s)?
What if the value declared was for insurance purpose only and I actually bought the item for a lower price?
When I track my package it says, “Held by Customs”? Please release my package.
Why do I have to pay taxes for package sent as gifts?
Why is a proof of payment is needed?
Why pay duties and taxes for donated items?
Why pay tax for second hand/used goods
Why still have to pay tax when the sender already paid at the post office in the country of origin (referring to postage fee)?
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