Frequently Asked Questions

Click on the category to browse FAQs.

Accounts Management Office (AMO) (105)

Matters related to accreditation of BOC Stakeholders, particularly the list of requirements for accreditation of various stakeholders.

Broker-New (1)
Broker-Renewal (4)
Importer-New (1)
Importer-Renewal (1)

Online Payment thru Paymaya

What are the requirements for a Non-Regular Importer?

What are the requirements for amendment/changes of Company Information?

Where can i get application form and other forms?

Where is the AMO Central Office located?
BOC Data Privacy (1)

Details of the BOC Data Privacy Consent

What is the BOC Data Privacy Consent
Bureau of Customs - Citizens' Charter (1)

Bureau of Customs - Citizens' Charter

Where can I find the BOC Citizens' Charter?
Customer Care Portal (Ticketing System) (4)

Information regarding the Customer Care Portal System

Account Registration

Open a New Ticket

What are the Help Topics

What is the Issue Summary
Document Tracking System (2)

Information regarding the DTS or Document Tracking System

How can I track the location of my document?

What is a QR Code?
Importation of Commodities (4)

Questions related to the importation processes

What are the documentary requirements for importation of certain commodities like cement coal gas-oil etc.?

What are the documentary requirements for importation of commodities?

When are fruits, vegetables, poultry and meats subject to seizure?

When are importations of cash in foreign currencies subject to tax or seizure?
National Value Verification System (1)

Questions pertaining to the NVVS

What is the NVVS?
Package Claim (14)

Questions related to packages and parcels.

Can the parcel be returned to sender if duty/tax is not paid or permit could not be submitted?

How can I track my package/parcel?

If we will not pay duties/taxes, what will happen to the package?

Is there a way to reduce the tax?

The medicines/ cosmetics/ toys/ processed food are for personal use not for sale, why there is a need for a permit?
Port of Manila - Forms & Checklist (1)

Various Forms to be used for the Port of Manila

Where can I get the BOC Forms?
TradeNet (1)

TradeNet concerns / forms

Where can I get the TRADENET User Access Form?

Reach Us

Bureau of Customs
16th Street South Harbor
Port Area,
Manila

Important links

Contact US

(02) 8705 6000
boc.cares@customs.gov.ph

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